Context

A strategic integration of OpenAI's GPT into the CS. Focused on streamlining the onboarding experience for less analytics-savvy users & reducing CX support.

Less analytics-savvy users are facing challenges in achieving seamless onboarding and extracting insights efficiently due to the platform's complexity.

Goal

Increase adoption of less analytics-savvy users by accelerating onboarding and reducing time to value, targeting 25% WAU → first 3 months.

Key metrics

Track onboarding completion & user’s time to insight within the new feature, alongside reduced CX support requests.

HMW

HMW streamline the onboarding experience for less analytics-savvy users  to  reduce time to insight & effort, enabling faster access to actionable data and smoother platform engagement?

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_{See use case →}

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